Terms & Conditions
No Minimum Orders
No Minimum Lot Value
No Hidden Fees
Smoke & Pet Free Store
By placing an order with us, you agree to all policies, terms, and conditions on this page. Feel free to contact us with questions or suggestions. Use the contact store link on the right. For detailed information on order status and the ordering process on BrickOwl, please see the BrickOwl help pages on Order Status and/or Buying.
Feedback:
If there is any problem and you are not satisfied, please give us an opportunity to make it right before leaving feedback. Please use e-mail, or the contact seller or contact store links located in various places on BrickOwl site. Positive feedback is really appreciated to help grow this store. If you are happy with your order I kindly request that you provide positive feedback.
Shipping:
Please see "Shipping Policy" for full Shipping terms and conditions.
Dispatch:
Orders are usually dispatched in approximately 2 business days after payment is received, but this is a side business so sometimes my family commitments or day job may mean dispatch takes slightly longer. I will let you know by message if there has been a delay.
Queries:
If you have any problems or queries don't hesitate to contact me and I will try to get back to you as soon as possible.
I would be very grateful if you could leave constructive feedback when you have received your order and you are happy with everything.
Used Pieces / Sets / Minifigures:
Used pieces and minifigures are typically from bulk lots that have been cleaned and sorted. If a piece is badly damaged, I will not list it.
Some pieces may have some playwear and I aim to be as accurate as possible with a description.
Everything is inspected when sorted and inventoried and also when packed. If an issue arises when your order is being packed I will message you.
If you are unhappy with the condition of the piece, set, or minifigure you received please message us first to allow us the opportunity to clear things up (i.e. replacement, full or partial refund), before leaving negative feedback or opening a claim.
New Pieces:
All new pieces are either straight from newly opened sets or the Pick-a-Brick wall at my local Lego store.
New Minifigures:
New minifigures are typically stored and shipped assembled. I find this avoids pieces scratching against each other in transit. If you would like your minifigure shipped dis-assembled please let me know.Last Updated: 15 Feb 2024